Privacy Policy

At Britt Hancock Health, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information from you when you:

Book an appointment, complete forms, or provide health history details
Purchase products or services
Contact us via email, phone, social media, or online forms
Subscribe to our newsletter or download resources
Interact with our website (via cookies, analytics, or tracking pixels)

The information we collect may include:

Contact details (name, email, phone, address)
Health and medical history, test results, and treatment notes
Payment and billing information (processed securely via third-party payment providers)
Website usage data through cookies and analytics tools

2. How We Use Your Information

Your personal information is used to:

Provide naturopathic consultations and related services
Manage bookings, treatment plans, and product orders
Communicate updates, resources, appointment reminders, and marketing material (if consent given)
Maintain client records as required by law and professional standards
Improve our services, website, and educational content

3. Use of Artificial Intelligence (AI) Tools

To enhance service quality, we may use AI tools such as ChatGPT to assist in drafting educational content, resources, or general wellness guidance.

No identifiable personal health information is entered into AI systems unless we have explicit written consent from you.
Any de-identified data used with AI is handled in accordance with this policy and the AI provider’s privacy terms.
AI-generated content is always reviewed by a qualified naturopath before being shared with you.

4. Disclosure of Information

We will not sell or rent your personal information. We may share information only:

With your consent (e.g., liaising with other healthcare providers)
Where required by law (e.g., court orders, legal obligations)
With trusted service providers (e.g., booking systems, payment processors, secure email platforms) who are bound by confidentiality agreements
With cloud-based platforms (e.g., practice management software, email marketing tools) that securely store your data in compliance with Australian privacy requirements

5. Storage & Security

Client records are stored securely in encrypted systems compliant with Australian privacy laws.
Paper records (if any) are kept in locked storage.
Only authorised personnel have access to your records.
While we take every reasonable precaution to protect your data, no system is 100% secure. By engaging our services, you acknowledge and accept this risk.

6. Your Rights

You may request access to or correction of your personal information at any time by contacting us at hello@britthancockhealth.com.

7. Retention of Records

We are required to retain client health records for a minimum of 7 years (or longer for minors) in accordance with Australian health record legislation.

8. Cookies, Analytics & Marketing

Our website may use cookies, analytics tools, and tracking pixels to improve your experience. These may collect non-identifiable information such as device type, location, and browsing activity. You can disable cookies in your browser settings.

If you have consented, we may use your contact information to send newsletters, offers, and health resources. You can unsubscribe at any time.

9. Changes to This Policy

This policy may be updated periodically. The most recent version will always be available on our website.

Privacy Policy

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